Salon & Spa Professional Association
Minnesota Board of Cosmetology Approved Continuing Education Provider

ONLINE LEARNING FAQ

What kind of DEVICE should I use for the best results?
• Desktop PC or Mac
• Laptop PC or Mac
• iPad or tablet
• Cellphone (a cell phone can be used, however, for the best experience we don’t recommend)
• DO NOT use a Chromebook! Due to Chromebook’s incompatibility with some video players, Chromebook will
not work with our Learning Management System. Please use another device that is not a
Chromebook.

What kind of BROWSER should I use?
• Chrome
• Firefox
• Edge
• Opera
• Safari
• DO NOT use Internet Explorer! Microsoft has not supported or updated IE since 2015. IE should
not be used at all for internet safety.

What kind of INTERNET CONNECTION should I have?
Wi-Fi and LAN connections work best. When using Wi-Fi, it must be a strong connection. Don’t use
public Wi-Fi. Public Wi-Fi has a lot of traffic on the signal, which is problematic. This will cause a lot of
buffering and breaks in the connection.

If you are using a smartphone, DO NOT use your data plan! A data signal is inconsistent, and you will not
get the results you need to complete the program.

I don’t see the courses I purchased in “My Courses”.
• Log in (you must be logged in to access the course(s) you purchased.
• Click on the course or bundle that you purchased to load it into your account.
• Click on the first Lesson in the table of contents

How do I log in?
You can log in with the link in the email that was sent to you or at sspatoday.com.

The course is not advancing after I have watched a video in a Lesson. What do I do?
• You don’t need to watch the video more than once unless you want to.
• Make sure you don’t stop the video before it reaches the end. DO NOT advance the videos by dragging the player to the end of the video. You must watch the entire video in order to advance to the next section.
• Give it a minute
• Refresh the browser

When you begin a course DO NOT advance the video manually.  This will affect your being able to advance to the next item in your course.

Can I get a refund? Online courses are non-refundable.

IMPORTANT!YOU ARE REQUIRED BY LAW TO RETAIN THIS FORM (Law 115A.271, Sec. 28, Subd. 3).  Licensees shall retain the proof of their continuing education credits for one year beyond the credit’s expiration. DO NOT MAIL WITH RENEWAL.

Please Note: The Fraser Salon Sensory Introduction 1 Hour Course is informational only and is NOT approved for CE credit.

When you complete a course in our online learning center, an email with your CE proof is automatically emailed to you.  PLEASE CHECK YOUR JUNK MAIL if you don't see it in your email box.  You can also find your proof of CE certificates in your account under "My Certificates'.  Please note, that there will be a $25 charge if you request that we manually send it to you.

How can I get help not listed in the FAQ?
Email helpdesk@sspatoday.com - Contacting us via email is the fastest and most efficient way to get help.

Thank you!